Check out what I recieved from one of our board members!
Reply #24 –
Sometimes an ordeal like this happens.
Am I the best seller on this forum? Hell no...and I'll tell you right now I'm slow to ship, sometimes I'm a day or two off of communications, or just let it be said I'm not as fast as most folks to ship a part if I sell something, but by god, if I send a bad part, OR it's something that was misrepresented, etc...I will make good on it.
Anyone can and will eventually make a mistake....it's the following actions of those individuals that determine their humility and care of other people's money/parts that matters.
I've made a couple mistakes...but I worked them out, and we've moved on. Was it my fault? Yes, and I learned from it. Just be honest, and keep the lines of communication open. Text, phone calls, emails...just takes a few seconds. The crooks and scoundrels are quickly found out and dealt with here. Vinnie and I have had a couple of bad deals, but we're good, in fact, just received a part from him today, sight unseen. THAT'S faith, ethics, and all that good fuzzy stuff.
I'm not taking sides, and I think the OP is on the right track. A negative feedback is pretty serious.
With that said, hopefully the involved parties can overcome this and walk away satisfied. On a side note, Graham and I have swapped, bought, sold, and traded parts freely amongst ourselves and never an issue between us...except for a cheap (free!) way to send heavy parts between us lol