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Topic: Stupid shop... (Read 1515 times) previous topic - next topic

Stupid shop...

A while back I sold my '86 Cougar to a buddy of mine who needed a car badly. I told him that it needed some brake work and suspension work, and he understood and we made the deal.

So....... He takes the car to a locally operated Midas shop, to get some brake work done, (replaced the front and rear pads and shoes, installed a rear wheel cylinder, a few hoses and a new master cylinder) and on his way home, his brakes caught on fire and front calipers locked up! So I drive down there to check it out for him (he is not very mechanically incllined) pop the cover off the master cylinder to find out that they hadn't refilled the brake fluid after swapping it. :mad:

I take him back to Midas and the shop owner says there is nothing he can do for him. I was like WTF??? It was their screw up, and they should have to make it right, correct?

Well, now he has to buy almost all new brake components. Calipers, brakes, hoses, probably the works. And he has to foot the bill himself, which to me is BS. I hate seeing someone be screwed by like that especially when they trust someone else to do work for them.  I'm really not sure what else he could do to try to get some or all of his money back from them, or get them to make it right...
FOXLESS!!

1994 Lincoln Mark VIII


Stupid shop...

Reply #1
Actually, if locked up caliper(s) are the cause of the brake fire Midas is 100% in the right. It is quite common for old brake calipers to seize when new pads are installed because you have to push the piston back in to get the caliper over the new pads, and when you do so you force the rough, corroded piston over the caliper's seal which often causes it to jam. This is not Midas' fault. It is also very unlikely that they didn't refill the master cylinder after swapping it, because if they hadn't, your buddy would not have had any brakes at all, not even when pulling out of the shop. A far more likely scenario is that one of the flex hoses popped with the heat of the locked brakes.

Now, if they replaced the M/C without adjusting the pushrod (or at least checking pushrod clearance) then this would be their fault. If this is the case the calipers should be OK unless your buddy abused them by continuinhg to drive when they were locked up (which appears to be the case, hence the fire). In this case Midas will not pay for the parts because it was abuse that killed them (it would be akin to driving your car with the oil light on - you should know better).

I'm gonna bet that the first scenario (seized calipers) is the more likely...
2015 Mustang GT Premium - 5.0, 6-speed, Guard Green - too much awesome for one car

1988 5.0 Thunderbird :birdsmily: SOLD SEPT 11 2010: TC front clip/hood ♣ Body & paint completed Oct 2007 ♣ 3.55 TC rear end and front brakes ♣ TC interior ♣ CHE rear control arms (adjustable lowers) ♣ 2001 Bullitt springs ♣ Energy suspension poly busings ♣ Kenne Brown subframe connectors ♣ CWE engine mounts ♣ Thundercat sequential turn signals ♣ Explorer overhead console (temp/compass display) ♣ 2.25" off-road dual exhaust ♣ T-5 transmission swap completed Jan 2009 ♣

Stupid shop...

Reply #2
I would contact the better business bureau.  he paid them to do a job and their job failed and they refuse to make things right.

 

Stupid shop...

Reply #3
Quote from: Thunder Chicken;327964
Actually, if locked up caliper(s) are the cause of the brake fire Midas is 100% in the right. It is quite common for old brake calipers to seize when new pads are installed because you have to push the piston back in to get the caliper over the new pads, and when you do so you force the rough, corroded piston over the caliper's seal which often causes it to jam. This is not Midas' fault. It is also very unlikely that they didn't refill the master cylinder after swapping it, because if they hadn't, your buddy would not have had any brakes at all, not even when pulling out of the shop. A far more likely scenario is that one of the flex hoses popped with the heat of the locked brakes.

Now, if they replaced the M/C without adjusting the pushrod (or at least checking pushrod clearance) then this would be their fault. If this is the case the calipers should be OK unless your buddy abused them by continuinhg to drive when they were locked up (which appears to be the case, hence the fire). In this case Midas will not pay for the parts because it was abuse that killed them (it would be akin to driving your car with the oil light on - you should know better).

I'm gonna bet that the first scenario (seized calipers) is the more likely...


Thanks for this reply, I was hoping to get some other insight of what else could've happened, as I showed up afterward and only have to go by what what my freind says.

I myself had thought it was a little odd that they maybe hadn't refilled the M/C because it really is a reputable shop, but I didn't see any busted hoses (dosen't mean there wasn't) so that was my first guess.

After the brakes caught on fire he stopped, and had the car towed. However, I talked to him this morning, and apparently he refilled the reservoir and is now driving the car disregarding my advice telling him not to until his problem is fixed, so it will probably happen again.

After reading your post I am now beginning to believe that it was more a mechanical error that caused this, just coincidentally happened after leaving the shop. And since he dosen't have the common sense to stop driving it untill it is fixed, I guess I am just gonna have to leave it alone for a while.
FOXLESS!!

1994 Lincoln Mark VIII


Stupid shop...

Reply #4
Again, if it's because of a seized caliper, their job did not fail. Would you expect them to replace the engine if they changed the oil, then the rear main seal went and caused all the oil to leak out? If they flushed the tranny fluid, would you expect them to replace the tranny if the cooler inside the rad later failed and filled the tranny with coolant?

When something fails on your car it is not automatically the fault of the last guy that worked on it. I have seen far too much of this in my years as a mechanic, much of it completely unrelated to the repair. "You changed my oil, now my transmission slips". "You replaced my brake pads, now my check engine light is on". "You fixed my broken power window, now my brakes grind". "You did an alignment, now my trunk won't open with the remote".

It seems the first thought to enter the minds of people when their cars break is not "How can I fix this", but "who can I blame" or "who can I sucker into fixing this for free"...

*EDIT* 20thanniver-ls posted his reply above while I was typing this. This post was meant more as a reply to 88turbo...
2015 Mustang GT Premium - 5.0, 6-speed, Guard Green - too much awesome for one car

1988 5.0 Thunderbird :birdsmily: SOLD SEPT 11 2010: TC front clip/hood ♣ Body & paint completed Oct 2007 ♣ 3.55 TC rear end and front brakes ♣ TC interior ♣ CHE rear control arms (adjustable lowers) ♣ 2001 Bullitt springs ♣ Energy suspension poly busings ♣ Kenne Brown subframe connectors ♣ CWE engine mounts ♣ Thundercat sequential turn signals ♣ Explorer overhead console (temp/compass display) ♣ 2.25" off-road dual exhaust ♣ T-5 transmission swap completed Jan 2009 ♣

Stupid shop...

Reply #5
Quote from: Thunder Chicken;327972


When something fails on your car it is not automatically the fault of the last guy that worked on it. I have seen far too much of this in my years as a mechanic, much of it completely unrelated to the repair. "You changed my oil, now my transmission slips". "You replaced my brake pads, now my check engine light is on". "You fixed my broken power window, now my brakes grind". "You did an alignment, now my trunk won't open with the remote".



I agree with you on all your points BUT in this case its "You fixed my brakes and my brakes failed "

 Granted it more than likely was the caliper like you said ,but it possibly could have been their fault .

 I think some investigation should be done to verify exactly what happened .

 But with that being said if the dude is still driving it after the aforementioned mishap he may have bigger problems .
Fox-less at the moment

Stupid shop...

Reply #6
hey just remember you can't fix stupid.
2001 Buick Regal LS (DD):hick:

Got that fox rash again!

-Resident smartass! :ies:

- Don't listen to the naysayers. For every person who actually helps with your project there will be 10 who will discourage you all the while thinking that they are helping. 99% of all people have good intentions. That doesn't make them right.- XR7 Dave - SCCOA.Com

Stupid shop...

Reply #7
Quote from: hypostang;327974
I agree with you on all your points BUT in this case its "You fixed my brakes and my brakes failed "

 Granted it more than likely was the caliper like you said ,but it possibly could have been their fault .

 I think some investigation should be done to verify exactly what happened .

 But with that being said if the dude is still driving it after the aforementioned mishap he may have bigger problems .


There is no real way a shop could mess up installing brake pads and cause the brakes to lock.

Unfortunately, it is reactions like this that cause shops to say that all the parts must be replaced if anything is older than its normal operating life. Of course, had the Midas said that the calipers and hoses all needed to be replaced, people would be attacking them for not "just doing the 'needed' work."

Shiny Side Up!
Bill
"as if 'religion' were something God invented, and not His statement to us of certain quite unalterable facts about His own nature." -C.S. Lewis

Stupid shop...

Reply #8
Quote from: ProTouring442;327977
There is no real way a shop could mess up installing brake pads and cause the brakes to lock.

Unfortunately, it is reactions like this that cause shops to say that all the parts must be replaced if anything is older than its normal operating life. Of course, had the Midas said that the calipers and hoses all needed to be replaced, people would be attacking them for not "just doing the 'needed' work."

Shiny Side Up!
Bill

Agreed , for the most part :D
 However I have seen some really strange things done by so called "mechanics"  .
All I'm saying is it was possible ,more than likely it was not their fault but it could have been .
After all the shop was in Tennessee  :rollin:
 A for instance .... an incorrectly installed anti rattle clip on an inboard pad could cause a locked up brake ...granted it shouldn't happen but it could .
Fox-less at the moment

Stupid shop...

Reply #9
Shouldnt they have done a road test with the new brakes before they turn it over to  the customer?  They would have felt the brakes dragging.
Mike

Stupid shop...

Reply #10
Quote from: mcb82gt;327982
Shouldnt they have done a road test with the new brakes before they turn it over to  the customer?  They would have felt the brakes dragging.


Yup , they SHOULD have as any shop worth their business license would  , doesnt mean they did :hick:


  As Carm  stated  , it was probably a caliper problem  and if shops always replaced everything that is older than 2 weeks no one would ever have any work done as Bill said .
 There are a whole bunch of things that seem fishy on the guys scenario. ....like for instance , how did the brakes magically unlock so he can drive it now ?
 I dunno.. I just think another reputable mechanic needs to find out what happened so it doesn't happen again :D
Fox-less at the moment

Stupid shop...

Reply #11
Quote from: ProTouring442;327977
There is no real way a shop could mess up installing brake pads and cause the brakes to lock.

Unfortunately, it is reactions like this that cause shops to say that all the parts must be replaced if anything is older than its normal operating life. Of course, had the Midas said that the calipers and hoses all needed to be replaced, people would be attacking them for not "just doing the 'needed' work."

Shiny Side Up!
Bill


I disagree, I was working in a shop and kind of looking over another guys shoulder installing some brakes on the from of a newer t-bird.  I got to looking at it and noticed the brake pads were smaller and didnt fit right, well the part store sent the wrong parts and he was going to install them anyways, I was like WTF ARE YOU DOING!!!  :toilet:

Stupid shop...

Reply #12
Quote from: ProTouring442;327977
There is no real way a shop could mess up installing brake pads and cause the brakes to lock.

Unfortunately, it is reactions like this that cause shops to say that all the parts must be replaced if anything is older than its normal operating life. Of course, had the Midas said that the calipers and hoses all needed to be replaced, people would be attacking them for not "just doing the 'needed' work."

Shiny Side Up!
Bill


Well, I disagree with this. I don't think anybody would "attack" a shop because they were correctly doing their job. Very few times have I brought a car to a Mechanics shop to have work done, (mostly because I cannot afford it, and have to tackle the job myself) but when I do I would definitly welcome their suggestions on what should/needs to be replaced, and consider it. I wouldn't "attack" them for doing their job.

And yes, of course the shop was first to blame, not beacuse they changed the brakes and a few brake components and his trunk wouldn't pop, but because they changed the brakes and the brakes failed. Most people would have the same reaction, especially if their mechanical skills were very limited (as in my friend who owns the car, and as Thunderchicken proved, now me as well ;) ). It takes a little more explanation on the other possibilities of what could have happened to see why the shop shouldn't be blamed.
FOXLESS!!

1994 Lincoln Mark VIII


Stupid shop...

Reply #13
as a person whom has had brakes lock up after changing just the pads with old crusty calipers with torn seals(on an older but low mileage car) i have to add here.
this happened about 9 or so months ago.

 after driving around for atleast 5-6 miles with the caliper locked on my friends integra i couldnt help but notice the horrible smell, massive tugging in one direction and insane amount of smoke that poured out of the wheel well the whole time after it locked up. wouldnt have drove it like that for so long but having to leave work early because your sick only to deal with that happening immediately after you leave, with no tools and in "da hood" no less, parking it wasnt an option to me.
the pass. side caliper locked up and heated up so much the slider things welded themselves to the bracket. yea, hot.
now i knew exactly what happened and what would happen if i continued to drive it like that, but i did anyway and accepted the risk of it catching on fire. but, had i not known what was happening i likely wouldve pulled over immediately and called someone who would have.

i would love to know how long your friend drove his like that before it caught on fire.
i dont see how that wouldnt immediately raise a red flag to pull over to someone not used to having smoke come out of the wheel wells.

also, stuff like this situation is exactly why i and only i fix my own cars. reguardless if i know what im doing or not cant blame anyone but myself for screwing it up.
"Beating the hell out of other peoples cars since 1999"
1983 Ford Thunderbird Heritage
1984 Ford Mustang GT Turbo Convertible
2015 Ford Focus SE 1.0 EcoBoost