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Dear Shell Customer Care            27feb10

Subj:   Accused of taking product from your store and not paying.  Later it was determined to be a mistake after two days however I was banned from the store unknown to me until my next visit.  I would not have known employees were instructed to not serve me until my return visit unless I paid for product I dishonestly took from Shell.

Store: Shell Stop In Food Store 94, N Jefferson St, Lewisburg Wv 24901
   Phone: 1.304.647.4046
   Register 1, transaction #6790,  OP ID: 9, cashier=lisa
   24feb10, at approx 4pm

Response required within 3 business days

 24feb10-
   My wife and two boys returned from my mothers funeral to arrive in town with a snow storm brewing which warranted picking up a few critical items at this store.  My sons gathered their items as well as my wife and I asked for 3 packs of Marlboro lights 100’s soft pack (mother in-law requested) and one back of USA ultra lights.  Operating the register was an employee (Lisa) who helped me.  She returned with one pack of USA and one pack of Marlboro’s.  I nicely indicated to Lisa that I must not have spoken clearly enough and that I needed two more packs of Marlboro’s.  She took my pack of Marlboro’s and went to the back room and laid down the order on the counter.

   During the time these exchanges of communications were taking place, the wife and kids were placing items on the counter (milk, bread, drinks and such) and I placed my brand in my pocket which was the USA ultra lights.  I handed my debit card to Lisa and then suddenly noticed that the qty of Marlboro’s was not correct still as I only saw two packs.  I told Lisa that I still needed another pack of Marlboro’s to which Lisa indicated she would not because she saw me put them in my pocket.  The interaction went on for a few moments as customers came and went.  I wanted to have Lisa’s undivided attention so I let other customer pass through the checkout.  At every opportunity, I approached Lisa about the matter because I had paid for product I still did not have.  Lisa continued to tell me that I need to “check my pockets or talk to the manager, I saw you take them”.  I was confused a little because there I stand second guessing myself while all the time, my family stands in the background bearing witness to dad getting accused of stealing something.  Lisa indicated that If I have a problem that I should talk to the manager.  I knew if I departed the store, I would not have any proof to contest the situation.  A small cost of cigarettes did not matter any longer as shell is now indicating I have taken product without paying for it.  I inquired about the location or availability of the manager and was not given details other than to call tomorrow morning and speak with the manager.  I told Lisa that I am rather trapped here in a situation where if I leave, I can not clear my good name, other store patrons passing through eyeballing me wondering what it is I stole or took from the store that has this register attendant so uptight.  My family still awaits my choice to depart the store.  I was asked to leave the store or the police would be called.  I took Lisa to her word and indicated that nothing would please me more than to be able to fill out a police report getting all this documented in an orderly fashion so that I could in fact leave with out contest that there still is an open issue with my transaction and that in writing I could clearly stated I did not get the product I purchased nor did I steal.  The continuous allegations of “I saw you take them” several times from Lisa eventually aggravated me to the point that I stripped off all my outer garments, emptied my pockets, laid everything out in a neat fashion along the edge of the counter and indicated to Lisa that she could come and inspect and pat down my pockets as well as look through my jacket to locate this missing pack of cigarettes.  Upon seeing all my personal items on display on view to the rest of the patrons passing through, she offered to just “give” me a package of cigarettes but that she is reporting me to the manager.  I told her I agreed and would look forward to getting to the bottom of this mistake.  For some reason Lisa still felt the need to top off the situation with “There is no mistake, you took them and I know it”.  Every time she said this, it bugged me and finally I asked if she were calling me a thief.  Her body language and further comments of “Im not sure what else you would call it” indicated nothing less than a thief.  I was handed my 3rd package of Marlboro cigarettes and it occurred to me that Lisa had never provided me with a receipt.  Upon asking for the receipt, Lisa quickly buzzed through all the buttons then suddenly but for a brief moment paused as she slowed down her finger strokes as though something was difficult or perhaps speculation on my part, but she suddenly out of no where became overly courteous indicating “by the way, the Marlboros are 3 for 12.59, just thought you would like to know,,, You can check the receipt if you like”.  I was rather confused by this the purpose it served her as the previous 15 minutes was nothing of a friendly nature and all of a sudden to resort to this level of niceness didn’t feel correct.  I provided my contact information to be used when the manager had time to call me.  I simply departed the store and once again found the room in my calm side to indicate this must be a serious but simple mistake and I hope we all get to the bottom of it.  The following day I cleared my head and concluded that in the end, I got the product I paid for and there need be no further reason to call the manager and get Lisa involved in a mess that could cost her job.  If the truth be told, the pay is next to nothing and at that point, everything was taken care of but I lost with the fact I was publicly humiliated, personally attacked and formally accused of taking product without paying for it.  I resigned myself to not engage in any further drama and drop it.

25feb10- approx 7pm
   I needed to pick up some work related tools from Lowe’s and found the same shell station to be the obvious choice due to location.  The wife indicated she would rather not go in there again but I told her it should all be settled that we should be fine, there’s no way in heck that they found a pack of cigarettes missing but if there were, I would pay for a whole carton.  I started my gas transaction at the pump and went inside to join my wife who was getting tea.  As I entered, I noticed the same Lisa working but she was making a low tone comment to someone else to which I hear a few words “there the” “the one who started trouble last nigh”.  I went to fill up my coffee and upon arriving at the register, Lisa said “our manager looked at the recordings and she didn’t like what she saw”  I asked for more details because I wanted to honor my mistake.  Lisa indicated that she was told not to serve me and that if I do not leave, the police would be called.  The wife and I stand there trying to ask what the manager saw and an older man attending the store came to us and basically repeated the same instructions.  The look on his face reminded me of nothing short of disrespect and disgust at me and my wire.  He then pointed his finger at my wire reaching across the counter instructing my wife to give him her tea. I had already given up my coffee but in the new mess we found ourselves in, the situation was obviously not over.  Lisa went on to indicate “the manager verified everything and she saw you take those cigarettes”.  I was told to depart the store or the police would be called.  I once again offered them to allow this because now we obviously have a problem and I am not able to make right without this store strong arming me and forcing me into a legal situation to recover from the problem.  Lisa commented towards the end of this visit with a few words of how I can call the manager if I have a problem with a sarcastic look on her face and she did one of those head bob things that further expresses her “I am right and you cant do anything about it” attitude.

I departed the store but the older man who placed my wife in the problem still remains to be a serious issue as I had 45 miles of drive time home to think this through.  I have found myself in a situation that places me as a banned patron from a store or the police will arrest me.  I was told if I returned to the property by the older man, I would be arrested for trespassing. 

26feb10 mid morning
   In light of the past stressful past week not to mention the recent allegations of stealing from the store, I finally resorted to calling the manager per the instructions provided to me by Lisa and the older man that works there.  It surprised me that I had not been contacted informing me of my standing with that store.  I asked to speak with the manager and a woman named Michelle got on the phone but did not introduce herself by name until I asked for her name.  To this day I do not know her last name but she is the store manager.  I begun the discussion indicating who I was and into a quick synopsis of what happened but was cut off by Michelle.  She stopped me and took over completely the conversation as though any words I had were useless.  I took point on this indicator as typically this means someone’s mind is already made up.  I let her finish but indicated to Michelle that I was not being allowed to talk and furthermore she did not have to be borderline yelling at me on the phone.  Michelle proudly announced that she was a “very strong woman” and that she has a strong voice so many people take her wrong.  Given that ingredient of personality, I worked around it but picked up  my pieces of my side of the story each and every time she quickly cut me off and interrupted me.  Her synopsis of what happened was all over the map and she was not able to prioritize the bullets in order toe make the phone call timely and efficient.  This is when I said to Michelle that I would like answers to a few questions this way we would both understand clearly where we stand to this point.  My questions were :

-Did you instruct the staff to refuse me service- Yes
-Did you review the recording showing I was in the wrong –yes and you were give the correct amount of cigarettes, I verified myself and its obvious on the video.
-Did you see me put a pack of cigarettes in my pocket- yes I saw where you did that as well, you were given two and two.
   I indicated to Michelle I was not given two and two but 1 and 2.
-Did you at the least count how many packages of cigarettes went across the counter- yes you were given four packages and you took four.
-Did you confirm your inventory was off by one package of smokes- yes we are missing on package of cigarettes which is the pack you took.
-Where do we stand now- until you make good on what you took, you are no longer allowed in the store and you will not be served.  I told my employees the same thing.
-Are you sure your review of the video shows that I am at fault- yes and you need to simply pay for what you took and we will be ok after that., until then you are not welcome in the store.
-Have you taken out paper work on me retraining me from the property- NO but you will be called on if you come in here, we will not serve you and if you come back in, you will be trespassing.
-Again, I ask you if you are sure I am at fault- yes
-May I see the video so I can make good on my problem I have caused-  let me get in touch with my boss and see when he will be able to do it with you.  I will call you  back later.

   At this point, I felt I had made a mistake but requested I see the video for myself.  I had hung up with Michelle and then decided I better start documenting things before I forget.  I called Michelle up to ask the following question “In one sentence, what would be the reason as to why I am not allowed in the store”.  Michelle in a god like emotion and attitude indicated she didn’t have time to discuss this any further and that I should wait to discuss this with her boss when I come in.  I clearly asked here again as this was teetering on the edge of becoming a visit to the court house for the both of us.  Michelle replied that there was no reason at this time.  I responded to her by saying that I find it very disturbing that you can just discriminate like this and have no reason.  There must be some company policy in place that your are in direct violation of.  Michelle indicated that there is nothing further to say and she would contact me later to verify when I could come in and review with her, her boss and myself the findings showing where I was found to be at fault of taking shell product without paying for it.

26feb10 mid day
   A different Michelle called me back and said “you were right, we see now were the mistake was ours.  We owe you an apology and we could not express how sorry we are. Michelle even offered my coming in to face up with Lisa and have her apologize to me as well.  I indicated to Michelle that we still have a problem because she did state her inventory was off by one package of cigarettes as a result of my visit.  I asked Michelle if this problem still exits but did not get a straight answer.  This conversation was short sweet and to the point and I accepted Michelle’s apology.  After hanging up , it occurred to me that her saying “and we could not express how sorry we are” was not an apology directed towards me from her.  Michelle’s focus on Lisa being the fault sort of took first place in the tone of our conversation. I felt it was odd that a manager could overlook the details it took her boss to discover and base her findings on faux substantiated non facts which resulted in my stress and disorder not to mention the family disruption and arguments over my so called making the situation out of something I should have walked away from. The situation has done nothing but cause grief, stress and turmoil for myself and my family not to mention the impression shell so irresponsibly induced upon my kids.  Everyone in my family is up to date on this matter as it stands today.

27feb10 approx 3am
I contacted the shell station to confirm the manner in which I contact Michelle’s boss in order to be allow the opportunity to discuss this matter and resolve the fact her manager made very poor calls without being sure everything was verified.  I spoke to the weekend assistant manager tonight and she was helpful.  Since she indicated her roll, I shared some details but she indicated she heard all about it but knew nothing.  Confusing to say the least but my point of calling was somehow misinterpreted as I was calling to get the store number and the process in which I file a complaint with Michelle’s boss based on her choices in how the situation was handled.  Apparently the problem is store wide because the weekend manager changed up her tone with me a little and upon her proudly announcing her roll as assistant manager, she quickly told me that I don’t need to be calling her up harassing her.  Overall my conversation with the weekend manager was pleasant but this one statement tells me the staff is of a volatile nature which should warrant evaluation. I had no idea what she meant but she can explain that to her boss later.  It was my purpose to simply get in touch with the regional manager and have the opportunity to see the tapes I never saw, perhaps explain to the regional manager where all this went wrong but apparently I am not allowed to speak with him.  The weekend manager went on to say she is not sure he can get back to me tonight although I never once communicated I needed an escalation process of that caliber.  The weekend manager went on to say that she was not sure if the regional manager would be available tomorrow (27feb10) although I never asked for that either.  It appears the problem is throughout the manager ranks as they all have indicated in the posture over the phone that I don’t need to be calling them about anything.  Moreover, the communications skills is lacking as well as understanding what it is they say and how it effects everyone else within the parties involved.  Its rude behavior and poor judgment that has me wondering how these people train up or qualify to handle the public.  I was very surprised to see the weekend manager indicate that I didn’t need to be calling her up harassing her.  Sometimes people say certain things but mean it a different way but the sake of argument, lack of vocabulary is no excuse to iterate words that inflame the situation even more.

I ask shell that they evaluation my situation and ask yourself how important is it to “be sure”.  Within your own company Code of conduct , I find it ironic that on page 3, the following words are so applicable to this situation.

“Reputations are hard won and easily lost. We can all play a part in building and protecting Shell’s reputation.  BE SURE”
 http://www.shell.com/home/content/aboutshell/who_we_are/our_values/code_of_conduct/code_of_conduct_30032008.html

I also ask shell to settle this matter as quickly as possible and contact me for any further information as required by phone at 1.304.772.3411.
Very Respectfully, J Scott Cassity

This is a good reason to give up smoking!

Seriously, I'd stay away from that store forever. I would refuse to give them my money after all of this. They cannot deal with customers in a respectful manner and I am sure there are other stores in the area that would be happy to do business with you.

Chris

considering the "light" cigarettes im guessing he is trying. atleast i hope so or he is just wasting money.

stuff like this happens to me every friggin' day, thats why there are more than one store to go to. they all sell the same stuff.

Correct me if I'm wrong, but you put something in your pocket before you paid for it?

(even if said item was rang up, and you had every intention of honesty?)

Just trying to see it from a non-biased light.

Sounds like it turned out well enough, but I too would probably avoid that store.
For me, it only takes once to be (wrongfully) accused of being a thief or anything I'm not, and I will not even acknowledge that person/place/etc in any way whatsoever...but that's just me. I don't forget and forgive so easily. ;)

When I was a teen, I was at a video game store with a friend. When we left the manager came running out and said somebody saw my friend put games down his pants. C'mon, he's like 100lbs soaking wet. If you put games down his pants they'd fall out the bottom. My friend said "if you don't believe me, pat me down!" and the guy did! Oh well, they saw he didn't steal anything, and they felt like asses. We were mullet-wearing hoodlums at the time, I believe we were just stereotyped, heh.

Sucks what happened to ya, but don't dwell on it too long. People suck, period. I just leave the house every day expecting every person I meet to suck, that way, when they don't, I am happy, and when they do, I'm not surprised.

Did you show her that you put the USA Gold's in your pocket instead of the others?

That sucks how they treated you. I hope you take it all the way to corporate. It's one thing to have an employee act like that but to have management act the same just isn't right.

keep going up the ladder till u get the results u want. it aint about not going back but them fixing the problem they have created, and making the store employee's managers and lisa personally apologize to to u and your family. get the respest u deserve.:beatyoass:

yeah, i think i had because she had already scanned them,,just not ran my debit card yet ,,, it was my way of starting to clear off the counter.  Hand stuff out to the boys to hold as she scanned things.
either way the usa cigs were not the issue, the qty of marlboros was the problem

actually, the problem no longer became the product but the situation and how inflamed it got.

yeah  I did. but there were so many pockets.  A new christmas jacket i had on didnt help either because i am still getting use to all the pockets.

I had my usa's in my leg pocket (wrangler painter jeans,,,pocket on the right leg.  Holds my cigs and lighter perfect. 

I am a routine person ,, everything has its spot so thats where i always put mine.

Dunno if you thought of this...maybe she palmed the "missing" smokes for her own use, and tried to lay the blame at your feet?

Maybe it was just an honest misunderstanding, and they are all to chickenshiznit to admit wrong and apologize to you and yours, and the missing pack is just a strange coincidence?

if your talking about the inventory,, I dono

I simply suspect the Manager was making that part up because i was the one who brought up the topic of inventory.


as for my situation, my insisting and her giving me a 3rd package of marlboro's turned out to be the right thing to do.  She never fille the order correctly, nor did she the second time around.

I would think that saying "We can't say how sorry we are" (or whatever it was to that effect) was the apology.
Ok, so she didn't say " am sorry". Maybe she just doesn't apologize like that... some people just word it differently. I would imagine that by saying what she did...she was indeed apologizing.
It seems like you might be making more out of it than need be...but I wasn't there to witness everything so I can't say for surenwithout hearing voice tone and such.
From what you wrote I would guess that you got your apology and they admitted they were wrong, it just seems they didn't do it quite the way you would have liked them to.

I would agree. don't go back there. It's better not to deal with them if you aren't happy with the service you got.
Sorry it was a bad experience.... it happens. You just have to get over it and move on.

Cigarettes is a blot on the whole human race
A man is a monkey with one in his face
That's my definition, believe me dear brother
A fire on one end and a fool on the t'other

softtouch,,- thank you , those words sunk in , kinda clicked somethng positive.  What i mean is that its most definatly my choice but i understand that many have read part of this and choose to focus on the area i have already said isnt the problem.  Lets keep pointing out the fact that not smoking could have prevented this.....  I do desire to stop smoking though.  My wife did it with chantix.

Karen
My wife said basically the same thing.  My whole problem is the fact that it was confirmed and verfied that I did steal by a well trained expert of the matter in the store.  Later it was determined they were wrong.

If it stopped at the point where the manager did her job well enough, she would have caught this and an appoloy was fine.,,as it is now I might add.

But, since she said she doesnt own a computer and her boss does, later starting to sound like it was so impressive to discuss how her boss was able to pull up the vids and see such detail was disgusting. 

the problem is the fact that in any other cirspoogestance, if rolls were reversed, I would be getting in deep doo doo for doing such a thing not having my ducks in a row and being sure before i told someone they infact took something without paying for it.

again the problem was not the orignal mistake but the level of mistakes that were made that resulted in my whole family suddenly being restricted from the store or suffering the choice of being arrested.

If a person finds anything worth fighting for , it must be for ones self and family.  Perhaps walking away would have forced me to trow away a part of me that says no one would ever get away with doing XYZ to me or anyone I love. 

Quite frankly, this very strong spoken manager has messed with the wrong person.  During some of our discussion, Michelle used such phrases as "look here buster" , "you know you took those so dont even" and "look dude".  I am so ready to see her name in the paper now more than ever.  This would have all been over if i had been allow to do what it was I was promised.  Come in and see the vidio for myself.  Instead they are keeping me away from the regional manager and the recordings, nor will they resend on the fact the inventory was incorrect.

I guess Karen what i am saying is that when the general public stop caring about small things,, the large things become small things.  Then the next thing you know, your being walked all over and you become weak and incapable of getting up the gumption to defend yourself and something as old fashioned dare i say as "honor" if that is even a word anymore.

It doesnt surprise me that many dont understand what i mean.  Its one thing to make a mistake,, but to have it doubly mistaken and impose restrictions on my freedom to come and go into a public place,,hell no.  If i walked away as you likely would have,, you would have paid for product you didnt get,, and alway had to avoid that store and then finally arrive at what I did this weekend.

^^^^SURPRISE,, word got out that i stole from thier store by way of my local store near me.  Yep, yappers were runnin and you guessed it.  Even after michelle blasted away at me then found out she was wrong, she had one problem.  She yapped her stinking yapper prior to verification on the vids.  word had already spread.  OH well, it doesnt matter, right?  most things to my wife dont matter either, one of our majore disagreements.  If i lived like that  , i would feel ike im swimming is a bowl of shiznit all the time.  I cant do that and i cant see it being done to other people either.  I watch it happen so many times even with very unsuspecting people who you thought would never take that sort of accusation.  I watch them cower and walk away and very few knew the correct situation.

Yes, i care about my reputation above all.  I could care less what is thought of me though, i feel good knowning i am doing the best i can with what little i have worked for.

here is the robot response from shell customer care.........  how do i know its a bot,,, well just try out the email and you will find out.  This only  me off more.

Dear JAMES CASSITY,

Please accept our apology for any inconvenience you experienced at one of our locations.  Delivering world-class customer service is a high priority for Shell.  We are disappointed when we fail to meet your expectations, and we believe the experience you had is an exception to the way Shell branded retailers typically operate.

Our review indicates your experience occurred at one of our independently owned and operated locations.  Please be assured that we have formally recorded your feedback and the appropriate party will be notified.  Customer feedback helps us to identify opportunities for improvement.

Thank you for taking the time to share your concerns.  We value your patronage and hope you will continue to choose Shell's quality products.  If you have additional questions, please contact Shell Customer Care toll-free at 1-888-GO-SHELL (1-888-467-4355) or send an e-mail to shellcustomercare@shell.com.


Sincerely,

Shell Solutions Center
Customer Care
1(888) 467-4355
eMail: shellcustomercare@shell.com

Here is my response to the bot. Why would i waste my time with a bot you ask?  its further proof that they really dont have Customer Care on a topic as serious as this.  Opps, perhaps its not all that serious.,, lol,, hell lets just all have a hay day and let anything happen to us and smile. 


Dear Shell Customer Care
The situation Shell placed me in went well beyond a simple mistake but was a pesistant implication that my guilt of taking from your store was verified and comfirmed.  The Manager noted and invstigated the situation and arrived at the allegations from her register attendant was true and imposed upon me the terms of further service was based on my paying for the product I took.
 
This was not something of a misunderstanding , it was a leadership problem and it violated me in public as well as humiliated me in the presence of my famiily.  There are times when an apolgy are due but the level of escalation this was taken to by the leadership of this station leads me to surrender to my gut feeling that this will happen again to someone else.  I am not satisfied with a pat on the back and a letter stating you are sorry.  When a crime is comitted, the offender must have his day in court.  In my case, no crime was committed and upon verification by well trained managment within this station, I was supplied with the terms and conditions of my return thus the store playing the roll of judge , jury and executioner.  This has been a very frustrating matter and needless to say it warrants our taking this to the next level of resolution.
 
Ones honor and reputation are at steak and when violated, its not easily forgiven with a simplistic letter of apology.  Via  the court system, the general public should be aware of the lack of control and attention to detail this Shell station has.
 
 
J. Scott Cassity
Direct:      304 772 3411  (PRIMARY NUMBER)
cell  360 389 6220

Ok, so let me ask you this... what is it exactly that you want them to do or to have happen?
Seriously, beyond a letter of apology, there isn't much that will happen.
Do you seriously want to take them to court and if so, to do what? What would you expect the courts to do about the situation?

I have arrived at that road block.  I belive that when your in the situation you will decide.

I am after true communications from someone at shell that matters.  I really want them to endorse a notice to the public within the local paper type of apoloy.  I want reverse blood in black and white.

Fighters arent welcome in communities any longer ,, that is until you need them. 

sorry, i was in edit mode when you replied.  Anyway, thanks for looking, one day i may calm down and be a litte more ,,,care"less".  perhaps when i die:D

i just cant go down without a fight.

You keep stressing this much over things like this, and you may die sooner than you think. Stress kills, man.  It just ain't worth it.

I personally think it's a small matter that has been made into a large matter.People make mistakes,we all do.I agree with LittleAngel....They did apologize.If we go into a situation with a predetermined idea of the outcome (example...how you want them to apologize),all we are doing is setting ourselves up for disappointment. I would've taken the apology graciously and slept well that night. Not everything is a crisis.It's really small potatoes. We have bigger things in our lives to worry about. Let it go,be the bigger man (so to speak),and move on.Imagine how many hours of your life you've wasted on this subject when you could've used that time for family,or something a lot more productive.Is it REALLY worth all of this for a mistake...which they apologized for,but just not how you thought they should.It was a girl behind the counter.For all the time you've dedicated to this cause here,I'd bet you've let it eat you up more off outside the forum.Find a more productive distraction and get this  out of your head.I wish you were here,I'd smack you on the back of the head (because I care and and believe that even with friends,you have to be clear and honest).You've made mistakes.We all have.It's how we learn to do better.People really make everything so complicated  these days.Stop reading so deep into the matter.It's REALLY simple.A mistake was made...an apology given.Case closed.Walk away from it. Not everything is a conspiracy.Some people need chaos in their life and don't know how to live without it.You may be one of those people.I agree that you have to fight for what you believe in,but,I also think that you have to pick your battles,and some aren't worth the effort. It's not that the small things aren't important....but some aren't worth this kind of action and it's making a huge thing over a small matter.It was a mistake over cigarettes.When there's always an issue at hand to worry about,what's the one thing they ALL have in common....the person having them.Sometimes we have to look at ourselves.

By the way,cigarettes and children are a really bad combination.They don't need it,bad for their little lungs.Bad enough on adults.It's a selfish habit that children shouldn't have to live with. I've seen what it does to people's health,and how bad children's health can suffer from their parent's habits.Think about how much money you'd have without it.Think a little different for a while. Simplify things.Not everything is a big deal or a crisis.Not everything is to worry about. LET IT GO.It takes a lot of effort to be this upset.It's not worth it.I usually stay away from these threads (no matter who makes them),but felt compelled to say something.

To keep things clear....I mean no offense from my comments.They are my opinions,and only mine.Take what you like and leave the rest as I've been taught.

vinnie,  honetly man i can tell straight off that you did not read the exact chain of events.  the girl behind the counter did not cause the problem and yet you say she was.

I am worth it by the way,, perhaps your not worth your own honor.
I wish people would stop saying I am not worth standing up for.  Like it or not, thats what is being said.

when "IT" is refered to as not worth it, "it" happens to be the very problem they caused which is clearly stated. 

I am not stessed about this, i am just treating it like any other project.  it will be completed and ill let you all know how it turns out.

  Agreed they are due a few firings and a public apology IMHO, no less. You won't get that and as my wife says "you need to pick your battles". Sub par humanism is exactly what you should expect unfortunately.

I don't like to cause trouble or anything but isn't this defamation of character? I could be wrong but with them going around telling people you stole from them is not good. I don't blame you one bit for being completely upset over this. I know I would be. It's so hard to get and keep a good reputation and so easy to have it ruined. I hope things work out for you, it's going to be tough though, that's a big corporation.

Absolutely it is....

like i said, the initial mistake wasnt the problem,, its when expert of the store evaluated the situation and determined it was a crime that became the problem.

i dont understand?  although i have an idea.

I was just meaning I didn't want to push or light a bigger fire. Just that I believe in what you're doing.

:rollin:i dont see a fire.  , :D

This is also what I was talking about.You're reading what you want to hear,not always what is being said.You're taking something and picking it apart and buttstuffyzing it til it's so complicated.I didn't say you weren't worth it at all.I think that some situations are made to be bigger than they really are.I can't put words in your mouth or read the thoughts in your head,and it shouldn't be tried by anyone.I also know my own worth and honor.I don't need a piece of paper from a gas station to tell me.Honor and self worth comes from within.I was raised by a career Marine and also served in the military myself,and my career for the past 16+ years is helping Veteran's in need.I understand the whole honor subject.This isn't meant to belittle you,or argue.It's merely a response to a thread placed on this forum.In the end,you have to do what you think is right,but I assumed (yes,I know about "assuming") that you posted this thread originally for responses.I can make no assumptions as to what you need from this,only you can.I hope it works out for you.

No hard feelings,no ill intent.We're just discussing.Got it?

Experts? The people that work in those stores are yahoos. I would never expect anything better than that out of them. That's why they work there.

Cassity,I still love you.

Not in a "don't ask,don't tell" kind of way....just a brotherly kind of way.

I will bow out.It's time for bed.Cassity,seriously....I hope it works out how you want it to.Peace.

actually, i totally understand what you just said.  what you didnt realize is that the very reasons i am on point is because of the situation the store placed my family and myself in. 

You may not like it but you did infact say i should not persue or wast time on something that is not worth it.

that something happens to be the problem the brought upon the kids, wife and me.

by the way,, its been like six months now on that check i sent you for the parts.  checks cashed , wheres my parts?  its all good cause your on here all the time but i dont appreciate your jumpin in on the thread like theres not problem.

Vin, It wasn't just a mistake. IMHO given the "facts" the girl was more interested in manipulating the situation to save her job or whatever. She knew she was wrong and things escalated due to her actions not jcassitys. She could have said "I'm sorry" on the spot when she realized when she shaged up. She didn't. She decided to deflimate ones character rather than admit fault. If she simply said she was wrong, messed up and apologized it would be a finished ordeal. If they kept it in "quiet" and within the store, it would be a different ordeal, but they didn't. Personeally, I fully expect everyone to stand up to their own actions. Perhaps some of us are not the same way. It's fine to make mistakes. It's NEVER okay to let someone else fall for them.

i honestly and truely believe the girl at the counter fully believed she did infact give me three packs of marlboro (for the mother in law).  I could just tell by the way she was acting.  It had me second guessing myself.

it was the manager ........and so goes the way of post number 1 and the rest of the story.

getting my parts and nput from vinnie might be a double htter for ths thread.

You sent a check 6 months ago for parts?What parts did we deal for 6 months ago?According to my parts books,everything has been shipped.Let me know.I may have mad a mistake.

Back on topic,As I stated previously,I bow out.It's getting "heated" in this thread.No need for that on this forum for me.I was just giving an opinion as I stated with no ill intent,and no offense meant.Just an opinion.I don't need to argue.Again,good luck to you with this matter.

its ok, check 1584 ,, more like back in apr 09.  my math was off. time flies.  anway, it was for a cruise cable.  you had sent me a clip prior to that on a different transaction.  already confirmed check cleared.  either way , i just dont like having my money taken but i trust you anyway.

That was totally 100% my oversight.Send me your address through PM and I'll ship it after work today.My apologies.If we do business and it's not there when you think it should be,let me know.I goofed it up.I got ya' covered.Do you need anything else I can toss in to make it right for you?

jcassity,
i can side with u on this subject. i was put into a simular sitution. a local store accused me of stealing gas. they call my family posted a flier at their store accusing me of the theift. after they reviewed their tapes found out i did pay for it and called me to say sorry. but i found out about the flier from a friend and i made them put up a new flier saying i wasnt a theif and the did it on the outside bill board so anybody who drove by would see it , but that was with a mom and pop store. i wish u the best and again say hope u get what u want out of them buy the means of a public appoligy.

I have to agree with Vinnie on this.... but I guess to each his own.

As for 'experts" working at the store... I'm not sure what qualifies them as 'experts'... they are just normal people,. doing their job.... they can make mistakes, they are not infallible.

I just see it that an apology was made. It should be over with.
I just don't understand what you would go to court for over it... what exactly you would 'sue' for. That is why I asked about it.
If it's that big of a deal, ask the district manager to put up a flier saying they apologize.... I'm just not understanding what else you want from them.

I told you what i want, not sure why you still dont understand.

I did drop it right after i departed the store,, didnt want to see someone loose thier job over this stuff.

how many times do i have to say it.  the initial mistake was fine by LISA at the counter.  After the manager reviewed everything,, (as a good manager with training per the shell web link i posted does), she concluded guilt.  Impossed her predetermnined conditions of my repenting and under no uncertain terms, if i or my family were to return, we were to be considered as tresspassing and will have the law called on us. <<<<<<<<<<<
Part c- yappers went flyin about this and that till word made it back to me. 
Part D- we were uninformed of any of this going on during day 2 and upon our return, my wife was somehow drug into it because she had a cup of tea in her hand.<
part E- As a result i contacted the manager and she "the strong spoken woman" (see post 1 again), read me the riot act on my conditions to return. 
Part F- if i had not insisted to see these videos she so insistently indicated its clear as a bell i took the product, I would not have made it to part E.

part E- an unfamiliar voice of the manager called me up within an hour and said what i posted.,,, therefore I did not do anything wrong.

MY point, you can make an honest mistake,, but per shells training page three of the document i posted,, "BE SURE".

Even if reality is true, these people are the subject matter experts of the facility and represent the company ,, which is supported by training that isnt my  fault if they slept through.

Crist sakes,, you sound like Nancy P saying dude wasnt aware of the house rules on gifts and therefore he takes comfort in that.  (ignorance of the law is an excuse for whom makes the laws i guess).

Like i said, i told you what i want.

progress made today while on my way to durham NC.  Will be dealing with the Abitration segment of shells assigned asset recovery rep.

For some reason they get it,, the initial issue was a mistake but to double up on the mistake and inflame it further and threaten my family and myself with arrest, that was uncalled for.  They will not agree to a local paper apology though, since this station is a shell food stop franchise.  I am pressing them because the franchise must opperate under shells policies and to include even how displays are placed so therefore is a wholey opperated "shell applicable" establishment.  The rep of course had not recourse but to agree to that part.

like i said,, its a project,, treat it as such and it will the final phase.

I have still not been allowed to see the video.
I have still not seen the inventory showing after my allegid stealing the inventory was off by one pack per the manager

yep, this stinks but its not going to be easy, niether is life.

i think ive explained the step by step too many times, if you dont get it then thats fine.

you have to understand,,,
I am probably one of a handfull of people in the whole city of VA Beach who while renting an apartment, had a tree fall on my 84 coug and proved it was not an act of god, to which the insurance agent of the housing complex lost to me in court.

I am probably one of a hand full of people who while in the city of Fairfax VA up on rt 7 in tysons corner proved that an officer did not infact radar me for a moviing violation (turned out to be he did lie but I let that go even though it was obvious in the judges eyes).

I am probably one of a hand full of people who explained to the commanding officer at Millington TN that people returning from the fleet should not have to march to school with boot campers.... and rationally explained why to which it changed base policy.

I am probably one of a hand full of people who unloaded a timeshare in a legal manner back to the orignal seller based soley on perplexing evidence that the property was devalued on purpose in order to make room for asset allocation to the newest hottest "THE BOARDWALK" in VA Beach.  Yep, i got rid of a time share and paid 250 bux to do it.
Many people cant figure out how i did this.

I am probably one of a hand full of people who proved to the state of wv that the state police forces you to only use a gun as a form of protection if a concealed weapons permit is issued.  As off topic as this might seem, through all my calls, talks and face to face discussions, not one police officer had it ever dawn on them that a citizen would ever "want" to conseal a weapon other than a gun and therefore the law is writting to make anything else illegal.  I just wanted to carry a knive exceeding the lenght of an ID card (blade length).  Many people dont know that they could suffer consealed weapons charges stemming from other violations just because its another opportunity to charge for this infracton.

I am probably one of a hand full of people who knew years ago, our efforts in a certain middle east mountainous country wasnt about the people but about a drug we are very interested in,,suddenly getting traction in your news.  too bad our best have died over a drug.

I am probably one of a hand full of people stupid enough to keep on typing.  Im a fighter,, but as much of a lover if not crossed.

I was crossed and then so was my family, so consider it my little project that will get finished.

vinnie
A refund would be better, there were plenty of pm's on this then i gave up.  just make good on it , old topic im tired of dealing with.  no more dealing.

You seem as if you want honor?

Takes an honorable person, or place, in this instance, to give honor. You feel wronged, and most likely undeservedly so.
Yet, they have sent you a form letter or email, or whatever media it was in, basically apologizing to you for the matter.

They're not entitled to kiss your ass, nor post your picture as customer of the month, or something.


Now, if the cops had came in, cuffed and stuffed you, carted you off to the local calaboose for the night until you were found in the clear, then yes sir, I could understand you hollering for blood.

But it seems to me as if they made good to their highest obligation.

About the only thing you can do is post a letter to the editor in your local paper with the details of it, but then you (may) open yourself to a slander case.

Dude, you've won, WTF else is there to gain out of this?
I mean, you didn't get arrested, sure, you were called a thief in front of your family, basically, but hell, we've all had shiznit flung on us at one time or another...just sayin...there's times when ya hold 'em, and when ya fold 'em... ;)

I don't mean ANY of my comments to you in a negative way, so please don't take them as such.

And to everybody else, what business is it of ours if he smokes?
If he drinks a beer once in awhile? Or whatever else he may do?
I ain't saying it's right, nor wrong, but it IS none of our business.
Sure sure he posted it in a more-or-less public forum, but it wasn't the guts of the story, it was a detail.
Some people don't like smoking. Drinking. Thunderbirds. Fords. Girls. Guns.
And who gives a shiznit? Does it affect your daily routines and rituals? If the answer is no, hit the back button right now.
If the answer is yes, re-read my last statement. Twice to be sure.

Don't be so f*cking self righteous and pushy. Nobody is perfect, and that includes all here, even myself.

And as far as that goes


Oh yes indeed, and probably worse than ever was...

Go gap some spark plugs or something people... :flip:

If that doesn't quite sink in, see my sig....it's something I said about 2 years ago, when I washed my hands of someone who I thought was very important. Of course, it can hold true for a lot of things, and it does...

Peace.

rerun,,

like i said before.  I dropped the whole thing and ***manned up*** , even though a few seem to want to stir up my thread say i did not.
its in post 1, not my problem you made the mistake and overlooked it and decided to comment otherwise.  matter of fact, everthing i keep repeating is in post 1. 

the intent to take me to jail was as valid as them not doing so.  Your example of slander is almost funny. 

they could get me for "slander" but i cant do a darn thing about them ?

and let the record show, i have been civil so if the intent is to lock down this, then its not me fanning the flame.

thanks though for the honesty, no hard feelings on any comments.  i am just over worked at repeating things over again cause people keep asking about stuff i clearly covered long ago. 

oh yes,, and let me repeat,,, a robot apology was supplied via email.  no formal email from any person ,,doesnt matter anymore though.

Ok... couple of things... and seriously, I am not trying to stir up shiznit.. but you can't seem to understand why I don't get what it is you are looking for out of this whole mess... I want you to see why it is that I don't get it.. you care contradicting yourself throughout this thread with several things you have said.
For example:



But then, you say this:

[/I]

Here you are indicating that it is not over because you weren't allowed to view the video and that they didn't say their inventory wasn't "off". Perhaps their inventory was still "off"... however, they realized you weren't the cause of it being 'off'...and they did apologize.



1. I certainly do know what honor is... you don't know me well enough to make that judgment.
2. I am not one to be walked all over, however, when someone makes a mistake and apologizes for it, I gracefully accept and move on... I don't continue to drag it out and try to make them go to court over BS stuff.
3.You didn't lose your freedom to go to a public place, except for what? 24 hours?  After that the apology was made and you were again permitted to go there again... this is exactly what the place should have done had something been stolen. It happens all the time... if someone steals something, they are not permitted to go back to the establishment.
4. I would not have paid for a product I didn't get... Of course, I wasn't there for the situation, but from the tone of your replies here, I doubt I would have handled it in the same manner as you did.... like I said, I wasn't there, so I can only guess at that.

As I said, you are contradicting yourself by saying that an apology was fine (which was made), but then go on to say it wasn't enough.... or it wasn't done exactly how you wanted it done. You say you've made this into a "project"...which indicates you are spending a lot of time on it when you have supposedly already said the apology was fine.

And on top of that, you speak of honor... yet in the same thread you 'call out' Vinnie about parts from a year ago... this could have been handled privately. It seems Vinnie is willing to make good on his deal with you and I derive from that that had he gotten questions about it in PM he would have still made good on it. You decided to make it a public thing, seemingly only after he disagreed with you on this thread. There is no honor in that.

I give you credit for fighting for what you believe in... it just seems to me that there are times when you stress over things that are little and make them into big issues, then get upset when someone doesn't stand behind you on it...or when the faulting party doesn't do things exactly how you'd like them done, even though they have done something to correct the situation.

No offense is meant in this...I am simply explaining how you appear to me personally. I don't know you well enough to know for sure if what I observe is correct, it's hard to tell when you are just on a message board and don't know each other personally.

Hey Scott, Maybe they should put an apology up on a billboard for you. That way your honor will be put back, I said this to you before, you got way to much time on your hands. To petty over something as this. Get over it.

dont need to be a mind reader to see where this is going :toilet:

karen
the mamager if she had done her job right the first time, an apology would have been fine,, as it it is now but as i stated i am not satisfied with it per my reply to the shell bot email.  However, she had to do her job twice only upon my inssiting.

on hour 1,, i was accused.
on hour 24, i was verified as stealing and turned away with the wife and informed i would be arrested if i ever returned unless i settled the matter with the store  I settled the matter,,and finishing it.

this is you part your prob missing.  I wasnt allowed back in the store after 24hours.  i was turned away and all goods we had were taken from us.  Kinda wish i had not paid at the pump on my fuel, that would have sucked for them,,, yea like i would have gotten no charge for gas,,haha

upon my pushing the issue, the manager had to do her job a second time with her boss and her boss found the mistake.

I understand where your two quotes say i controdict myself,, lookes the same to me when i read it.  I messed up something in there somewhere.

sorry

vinnie doesnt owe me parts,, he owes me nothing at all, its all good.

I do owe you parts or fundage.That's the business end of it.No worries,let's handle that.

no you dont vinnie, its all good.

Good god....

Wow, just wow.

It would really depend on the situation, but personally, I could see myself doing the exact same thing. As soon as something is rung up, you have made a commitment to purchase it. It isn't stealing as long as it is in the store. Technically, it could be called shoplifting, as if to conceal it. But where it was shown to the clerk, hell, it was given to him by the clerk. Nothing was done wrong on jcassity's side, as far as the story has been told.

If your in the slow lane, and a gravel truck drives by and puts a rock through your windsheild, and you follow that truck to its gravel pit and bitch them out, there boss is just going to say that you should have been more then 100 feet away and its your fault. I've gotten back my fair share of winsheilds.

follow up to a conclusion man,, you were not sent any money for parts by me.

you dont owe me a part,,k?  pm sent as well.

But you posted a check number and said that I owed you a parts.I guess mistakes can be made publicly.LOL.

no nistake was ever made.  If it were a mistake you would have been told.

Let's see here:


a little quick to jump the gun, are we?  keep reading, gets better..



rub it in much?



I doubt anyone like having their money taken, "hello Mr. Pot, meet Mr. kettle..."  Vinnie right off stated he may have made a mistake..


Hmmm.


Not like you to give up on a fight...you feelin' ok?


I think stating this for the whole  forum to read was a mistake...?


Ummm...this one leaves me speechless.

You got called, by your own words, a thief. You pissed and moaned and bellyached through 3 pages, even after said situation was resolved. When nobody bowed and sed and kissed ass, you turned it around on someone else, AND in public.

Now you've basically accused Vinnie of ripping you off, he's offered to make good on parts or money...and then you blow it off, and say it's a mistake?

I checked the for sale threads for April of 2009, Vinnie did list a cruise cable for an '88 5.0 for sale....but nothing directly mentioned that you expressed interest in it. Can you post a scan of the canceled check? Or do you have it...?

All I've got to say any further in this is this:
I promised vinnie 200 bucks for fuel lines in February 2009. I put him off a time or two because I had to pay some unexpected taxes on some property, and when I finally did get my ducks in a row to pay him, I found my Sport. I bought the sport, and left Vinnie out in the cold with some fuel lines he probably had a hard time selling or moving. To his credit, he never spoke an ill word to me, and even dealt with me again later on parts. In fact, he was late on sending me a payment for some stuff, and actually sent a little extra, one time, as well.

Vin's a standup guy...I feel like I screwed him over, and yet he continued to do business with me.


You're big on one-on-one communication, standing up for yourself, and getting things resolved. How about trading phone numbers and sorting this f*cking  out.

If it IS a mistake, then apologize...whoever made it, (in public, because all the rest of the dirty laundry has thus been aired) and put paid to the account literally and metaphorically.

With that said, I don't have an issue with anybody here...except for that bell end that can't read 40 threads' of info on a 351w swap :evilgrin:..

Peace! :D
BTW, I love ya all...except for the bell end I mentioned earlier :rollin:

:bowdown: FTF

I,looking back on it will agree 100%.I actually meant it as a question,not an insinuation.I shouldn't have posted that,or,got into this thread at all.I still have no ill feelings towards anyone here.As far as I'm concerned,it's all good.I am dropping out of this,and,for the benefit of us all,this thread should probably be locked and everyone move ahead with other things at this point. That's my own opinion.It's not my thread.

To this thread......I bid you "Farewell".