I know this has nothing to do with this forum but for the new edge cougar owners here which i think is just Paul and I, but if you ever order anything online for your 99-04 NEVER and i mean NEVER order from http://www.Promotiontuning.com. Here is my story
"Im trying to stay as civil as i can but dude when my account is charged for a week and my product still has not been shipped i get edgy. I understand that you told me that you guys were waiting on a shipment of headlight covers so you could ship my items together. You told me when i called that my account would not be charged until the headlight covers came back into stock and my order was shipped. I would love to keep doing business with you guys.But cant see how i could with such a negative first experience."
The gist is i ordered my stuff last Saturday after 3 days of inactivity my shipping status changed from inactive to pending and i have been charged for the Items i ordered. Dude has 98.00 of my money and i still dont have my headlight covers or taillight covers. And now the guy is even dodging my phone calls because when i call his internet sales team i get the we are not here now leave a message bs.
[End Rant]
Hmmm...it's only been a week and you're ready to flame them?
It's not uncommon for businesses to get confirmation of their incoming ordered parts. Once those are in transit to them, their order status will change for you as well. And then they will charge your credit card because they know the parts are on the way. Again, this is all not uncommon.
If it was like 3-4 weeks then it would be time to get itchy. But just one week? Impatient, maybe? ;)
Yeah might just be that. But it's tough! Not fun when you can't be 100% sure that all is well on the other end, and you wanna have SOMEthing, some evidence that they're doing what they should be, especially when you try and contact them. That's a pet peeve of mine, when you try and reach someone and they don't get back to you. Granted there could be extenuating cirspoogestances but it just tears you apart!!!
After a search of the New cougars board i found out this guy is known for not shipping stuff for 3 months so now you should understand why i am getting up in his shiznit about a delayed order.
A week is not "delayed" man!
So why did you purchase from them in the first place?
PT said they wouldn't charge his account until the product was available. They lied. He's justified in being upset/worried.
That sounds to me like he charged your card when he shipped the items and they're on their way.
Sorry, but I still don't see anything unreasonable here at all.
I placed the purchase on 04/04/2008 I joined the new edge forum on the 10th or 11th. As far as i am concerned the shipping time is way out of wack P71 stuff i get from Cali and Florida come in 2 weeks ups(He lives in Fredericksburg Va) not to mention the guy is dodging phone calls and e mails now.
If you think 1 week is "out of wack" then I really feel sorry for anybody you purchase items from, especially on eBay.
Sorry, but I fail to see anything wrong here by the Vendor.
You paid on 04/04/08 (a Friday BTW, most places would be closed on Sat/Sun), then you say "3 days on inactivity" (again, probably just closed, which makes Monday 3 days) you get charged AFTER your order status changes from inactive to pending.
That would be Monday 04/07, today is 04/14. ASSuming it even got picked up by UPS on Monday, that's only 5 full days of shipping time, and UPS Ground averages 7-10 full business days. You yourself even state that most items take 2 weeks (10 full business days) to arrive UPS.
I think you're the one being totally unreasonable.
ASSuming the vendor told the truth about charging his account
and ..
ASSuming the vendor has actually sent something
then ..
why hasn't the vendor responded to his calls, contacted him or provided a tracking number?
ASSuming they used UPS, that would probably be delivered in 3 days.
ASSuming they actually charged him when received/shipped the product, he could have easily received it by Friday.
ASSuming all of that over the much, much simpler "vendor sent the part on Monday and UPS takes 7 to 10 DAYS to ship, therefore the parts should be in Wed-Fri"?
You're stretching it man. It's been one week since the order was confirmed, charged, and stated as shipped.
I'd much rather ASSume the vendor isn't ducking any "contact" because this is a ridiculous claim.
It's been 10 days, not 7. UPS might publicly state 7-10 days but their internal goals are much higher, eg in Texas their goal is ONE day. That's one day from any point in Texas to any other point in Texas.
If the vendor was telling the customer an expected delivery date, instead of you, there probably wouldn't be a problem.
But he's not and the customer is unhappy. It's on the vendor to correct that problem, whether it's something simple like proper communication or something more nefarious.
How do you figure 10 days? They didn't confirm his order until 04/07/08, today is the 14th, that's 7 days (2 of which UPS doesn't work).
Again, do any of you actually buy stuff on eBay? Do you know that the seller can wait up to 30 days to ship your item, that you must provide 15 days for arrival? Do you know what an eBay seller would say at 1 week? "Bite me" probably!
How about Summit Racing, probably one of (if not the) world leaders in not only order promptness, but also customer satisfaction. Their Sparks, Nevada center is fairly close to me. If I order stuff on a Friday night online, my card is charged first thing Monday morning and I usually have my order by the next Friday (if it's coming Air). When I order oil (ORM-D, Ground Shipping only) it takes a week and a half on average, sometimes up to 2 weeks. Summit always ships it in the same amount of time, it's UPS that varies. If I called Summit today about an order from last week they'd give me the tracking information and politely tell me to hold my horses because the box will probably be here in a day or two.
Moral of the story is, take a chill pill.
A vendor is being bad-mouthed for really no reason whatsoever in WAAYYYY too short of a time-span. Hell our own Vinnie (who has probably the world-record for parts turn-around time) can't even get most stuff to somebody's door in under a week! (They won't let him drive the brown truck otherwise it would!).
Point is the OP needs to calm down. I know I wouldn't want to talk to him on the phone!
April 4 - April 14? My calendar says that's 10 days, but then I'm using a Gregorian since my abacus is broken.
you will have to click links page sizes were left at their orignal screen print size
http://i11.photobucket.com/albums/a185/Loki363987/Pomotuning.jpg
http://i11.photobucket.com/albums/a185/Loki363987/promotuning2.jpg
http://i11.photobucket.com/albums/a185/Loki363987/promotuning3.jpg
Here is one of many pormo tuning stories
http://www.newcougar.org/forums/transaction-feedback/122960-promotion-tuning-4.html
This little tidbit on the BBB site doesn't help either:
http://richmond.bbb.org/WWWRoot/Report.aspx?site=85&bbb=0603&firm=21013666
I wouldn't freak out just yet though......
JDM took almost 3 weeks to send my SCT X-Cal II tuner for my Mustang.
Let it ride for another 10 days or so, but call every other day for an order status. Tell them it's a "gift" for someone or something like that to break the ice on the phone. Getting people to let their guard down leads to information. If you don't have it by the 25th I'd start to pitch a fit. Contact the BBB @ that point. Go through the link I provided.
Not saying this is the case with the OP (I didn't bother reading the links showing how py the company is), but my GOD people have gotten impatient over the last few years!!!
Whatever happened to the days when somebody ordered something through mail-order and was told "Please allow 4-6 weeks for delivery", and they accepted that as a normal thing????
The internet is great, but it has turned everyone into impatient crybabies. Everyone expects that the moment they click "Buy now" the item will be spit out of their cd rom tray right into their lap. When ordering, people check "basic ground shipping" and ignore the "express shipping" option and still expect their parcel yesterday. They expect their hand to be held from the moment they press "buy now" to the moment their item arrives (and often beyond that).
It's called MAIL ORDER for a reason. If you want instant gratification go to Wal-Mart or Autozone. If you want to pinch a penny by buying online, be prepared to WAIT. There is a cost to saving that money, and that cost is time. If you're not prepared to accept that, back away from the keyboard and go to the mall.
Considering they didn't charge his account or claim to ship the item until the 7th, just how does the 4th, 5th, and 6th count? You order stuff online on Friday evening all you want, it won't make the business open over the weekend!!
And [COLOR="Red"]
[SIZE="6"]AMEN[/SIZE][/COLOR] Carm!
No, but they list their business hours and they are open on Saturdays:p
People are impatient because they are being indoctrinated by Madison Ave et al that they can have and should expect unlimited instant gratification. All it takes is money. We're all going to be rock stars and date movie stars.
Have you seen that credit card commercial using Queen's
I Want It All. Maybe we should change our nat'l anthem to that?
If you take a look at the first picture i provided i have not been supplied with a tracking number, so if my items have been shipped why have i not been supplied with one? They have not claimed to ship shiznit. 10 am - 4 Pm on Saturday.
What's the big deal? If they don't ship it then do a chargeback, but you have to allow enough time and you haven't. Some places are slow and that's just life, if you actually have to have it right away then you should've talked to them on the phone, otherwise you wait 3-4 weeks and if you still have no indication that it's shipped then you should probably do a chargeback and tell them to get a life. Only M-F count for business days, I don't care if they're open on Saturday, they aren't going to do squat on Saturday most likely. It says right in the email that they DID charge you at that point but DID NOT ship yet. If you've tried emailing and calling repeatedly during the right business hours (time zones accounted for if they're pretty far away) then you'll have to decide if you want to deal with them or not. The chargeback is probably an option as long as there's no proof of them shipping anything, but I'd really try to get a hold of them and explain.
No point in getting upset about info you learned after placing your order, that was your error for not researching the vendor, now you have to give them a fair chance and then tough out dealing with any difficulties. You always have a way out but it hasn't been long enough yet to say. Some places might be terrible at communicating but that doesn't mean they won't ship stuff out within a couple weeks. You'll just have to wait and see.
only after i called them and requested my card be charged back did i get my stuff aka just yesterday.
(http://i11.photobucket.com/albums/a185/Loki363987/front.jpg)
(http://i11.photobucket.com/albums/a185/Loki363987/rear1.jpg)
For standard ground shipping 18 business days is exactly ONE day over UPS estimates. I still don't see why it's such a big deal.
So, whats different on the car?
Wheres your front plate?
Why did you actually make an effort to white out your rear plate?
What exhaust did you go with?
I've often wondered why people do that. The plates on your car are visible to everyone that sees your car (indeed, you're required by law to show them), but people always blank them out when posting pics of their car on the internet. Like internet people are less trustworthy than everyone who lives within 100 or so miles of you (and thus are likely to see the numbers) or something.
20th anny 5.0: When was the item actually shipped? The shipping label should have a date on it - if not, it should have a bar code with a number that you can punch into UPS's website and it will tell you when it was shipped.
If you called to request a chargeback yesterday I can assure you it had absolutely nothing to do with your receiving the product today, it was just coincidence.
As for what's different on the Coug, I'm gonna guess headlight & tail light covers :hick:
its still just the good ole intown special y pipe, i do plan on a pace setter system soon because this one is rusting.
Yea Some places wanted 100 just for the Tail light covers alone i got the head light and tail lights for 98.
Removed.
Yeah I learned myself that exhaust shop exhaust generally sucks and doesnt last long.
And on the front plate, I got pulled over for just having it in the windshield. If you have a bracket for it I say just leave it on.
I have been meaning to remove the plate bracket, and my father brother and i got pulled over in Lima for no front plates.
Go with something better quality. Pacesetter stuff rusts too.
So is your Y-pipe better than mine was, as in was it an actual Y and not just a hole cut in the side of a pipe and another pipe welded into the hole?
Nope thats the exact way they did it,
I'am sure your not into the new edge crowd but do you have any suggestions?
I don't really have suggestions on brands or anything, but a few of my friends had Pacesetter stuff on their Neons, primarily because of price, and it rusted up pretty bad in about 2 years.
It's a lot of money, but if you get something stainless, like Vibrant, it'll last you forever, look, and sound nice.