I purchased a part from a guy who lives in Ohio. DHL is a problem. He shipped this on 10/4 with expected delivery on 10/10. The cam went from OH to PA to DE to UT to CO to UT and now it's back in OH. They are having a bit of problem finding WA state. At least I seem to know that they did not loose it. Never had a problem with FedEx, knock on wood. History to date, bottom to top.
Anybody else have problems with DHL|?
Current status for 59349110741... Help
Depart Facility
Estimated Delivery Date: 10/10/2007
Tracking history... Help
Date and time Status DHL Facility Location
10/24/2007 1:34 pm Depart Facility Wilmington - Clinton Field, OH
10:56 am In transit. Wilmington - Clinton Field, OH
10:44 am Processed at DHL Location. Wilmington - Clinton Field, OH
10:14 am Shipment arrived at incorrect facility. Sent to correct destination.
10/23/2007 11:58 pm In transit. Wilmington - Clinton Field, OH
10/22/2007 1:53 am Processed at DHL Location.
1:53 am In transit.
10/21/2007 8:46 pm Processed at DHL Location.
8:46 pm In transit.
10/18/2007 12:04 am Arrived at DHL facility. Salt Lake City Regional Hub, UT
12:04 am In transit. Salt Lake City Regional Hub, UT
10/15/2007 7:34 pm Processed at DHL Location.
7:34 pm In transit.
10/13/2007 3:26 am In transit. Salt Lake City Regional Hub, UT
10/12/2007 4:28 am Depart Facility Aurora Regional Hub, CO
10/11/2007 11:42 pm Transit through DHL facility Aurora Regional Hub, CO
10:16 pm Processed at DHL Location. Aurora Regional Hub, CO
5:50 am Depart Facility Salt Lake City Regional Hub, UT
12:35 am Processed at DHL Location. Salt Lake City Regional Hub, UT
10/10/2007 11:35 pm In transit. Salt Lake City Regional Hub, UT
11:32 pm Arrived at DHL facility. Salt Lake City Regional Hub, UT
10/8/2007 11:53 pm Processed at DHL Location.
11:53 pm In transit.
12:45 pm In transit. New Castle, DE
9:49 am Shipment arrived at incorrect facility. Sent to correct destination. New Castle, DE
6:51 am Arrived at DHL facility. New Castle, DE
10/5/2007 9:19 pm Processed at DHL Location.
9:19 pm In transit.
3:22 am Processed at DHL Location. Erie, PA
3:22 am In transit. Erie, PA
2:51 am Transit through DHL facility Erie, PA
10/4/2007 8:03 pm Depart Facility North Jackson, OH
7:38 pm Processed at DHL Location. North Jackson, OH
6:35 pm Departing origin. North Jackson, OH
6:35 pm Picked Up by DHL.
TED DUNLAP
Olympia, WA 98506
United States
Attention:
TED DUNLAP
Pieces: 1
Total weight: 21 lbs Note on weight
Ship type: Package
It took them 20 days to send the thing back to where it started? Man that's bad :(
I use DHL for all of my large/heavy shipping Ted. Every once in awhile they've taken too long, but never this bad! Maybe since I ship out of WA instead of into WA.
Honestly, I'd call Customer Service and start raising some cane!
That's crazy! I've had stuff shipped to me several times with DHL and it is usually much faster and cheaper than FedEx/UPS/Speedie. I'm not sure what to tell you.
Wow... that is nuts.
Recent problem with DHL here also. This problem wasn’t quite as bad and not sure I can point the finger at DHL. My digital was sent in for repair and when it was sent back they used DHL and required a signature. Since DHL only delivers to my house a 4:30 pm it made it nearly impossible to get. Twice we tried to be there to receive it and missed them.. Twice we were there to receive it and they didn’t show (forgot to put it on the truck)… finally three weeks later I had to drive to there office and get it. What a pain in the butt, however I’m not sure if any of the others would have done any better to accommodate my schedule.
It's probably some moron who put it on the wrong truck who's thinking Washington D.C. instead of Washington state. Even though the bill clearly displays the correct destination, if the people loading the trucks aren't paying attention it'll end up in the wrong spot.
Looks like it's on its way back towards you. Hopefully you'll get it soon.
That's messed up...Wilmington, OH is between Columbus and Cincinnati, in SE Ohio. North Jackson is on the other side of the county from me, in NE Ohio. That package made a loooooong round trip...and didn't even return to where it started out!
Besides, with a zip code that begins with 9, ANYONE in the shipping business should know the package is going to the NW part of the USA. There is really no way to confuse Washington, DC with Washington state when you look at the zip code.
So yeah...I don't get it...that definitely doesn't inspire confidence in DHL.
fixed it ;)
Reminds me of that one scene in Tommy Boy.
Tommy: R.T., I think I figured it out the problem. This order is going to Columbus. That's a one-day delivery, but you've got it marked down for two.
RT: That's because it's going to Columbus, Georgia. Not Columbus, Ohio. You see these letters by the city? That's called a state. What else you got, Wonder Boy?
DHL doesn't look very appealing to me as a shipping service.
All of their vans look like junk, they're all beat up, sed up and py looking.
Plus today we had a DHL come in here to our work and he came flying down in front of our building doing about 35, between a tree and some parked cars. Friggin' idiot.
My only experience with DHL is a box full of shattered glass.
And yes, their vans are all other companies rejects, beat to , rusty, no exhaust or exhaust hanging to the ground...
They pretty much all suck,I really hate shippin big stuff.
Or fragile!!
One of the reasons for py looking trucks is that DHL uses contract drivers and they must furnish their own vehicle. I don't know how they do their sorting, but it sounds like it is contract workers or from a temp service.
They just put a big sort center here.There growin,
Imagine being the mechinik?
I wonder if this contracting is part of the problem. Around Nebraska and Minnesota, all the DHL trucks I've seen are in better shape than their competitors. Perhaps that is why DHL seems great around here and other people have such horrible experiences with them. Or maybe I'm just lucky :D
Well today it made it to Washington, not to my house but to Washington. Maybe they flew it out after I complained because it got here from Ohio pretty fast. Chehalis is only 30 miles away, I hope that now it does not go to CA or something.
TED
Current status for 59349110741... Help
Transit through DHL facility
Estimated Delivery Date: 10/10/2007
Tracking history... Help
Date and time Status DHL Facility Location
10/26/2007 9:55 pm Transit through DHL facility Chehalis Regional Hub, WA
8:35 pm Processed at DHL Location. Chehalis Regional Hub, WA
8:30 pm In transit. Chehalis Regional Hub, WA
10/24/2007 1:34 pm Depart Facility Wilmington - Clinton Field, OH
10:56 am In transit. Wilmington - Clinton Field, OH
10:44 am Processed at DHL Location. Wilmington - Clinton Field, OH
10:14 am Shipment arrived at incorrect facility. Sent to correct destination.
10/23/2007 11:58 pm In transit. Wilmington - Clinton Field, OH
10/22/2007 1:53 am Processed at DHL Location.
1:53 am In transit.
10/21/2007 8:46 pm Processed at DHL Location.
8:46 pm In transit.
10/18/2007 12:04 am Arrived at DHL facility. Salt Lake City Regional Hub, UT
12:04 am In transit. Salt Lake City Regional Hub, UT
10/15/2007 7:34 pm Processed at DHL Location.
7:34 pm In transit.
10/13/2007 3:26 am In transit. Salt Lake City Regional Hub, UT
10/12/2007 4:28 am Depart Facility Aurora Regional Hub, CO
10/11/2007 11:42 pm Transit through DHL facility Aurora Regional Hub, CO
10:16 pm Processed at DHL Location. Aurora Regional Hub, CO
5:50 am Depart Facility Salt Lake City Regional Hub, UT
12:35 am Processed at DHL Location. Salt Lake City Regional Hub, UT
10/10/2007 11:35 pm In transit. Salt Lake City Regional Hub, UT
11:32 pm Arrived at DHL facility. Salt Lake City Regional Hub, UT
10/8/2007 11:53 pm Processed at DHL Location.
11:53 pm In transit.
12:45 pm In transit. New Castle, DE
9:49 am Shipment arrived at incorrect facility. Sent to correct destination. New Castle, DE
6:51 am Arrived at DHL facility. New Castle, DE
10/5/2007 9:19 pm Processed at DHL Location.
9:19 pm In transit.
3:22 am Processed at DHL Location. Erie, PA
3:22 am In transit. Erie, PA
2:51 am Transit through DHL facility Erie, PA
10/4/2007 8:03 pm Depart Facility North Jackson, OH
7:38 pm Processed at DHL Location. North Jackson, OH
6:35 pm Departing origin. North Jackson, OH
6:35 pm Picked Up by DHL.
I used to work for DHL, I was one of the idiots loading boxes onto pallets, and then on the truck. Honestly I didn't care if the box didn't get to where it was meant to go, I also threw around a lot of boxes.
My company has quit using DHL due to "multiple problems" and we were issued a memo expressly forbidding us from doing company business with them.
Yup thats the problem right there. How would you have liked it if that was YOUR package getting carelessly tossed around.
Obviously places like that dont enforce things like care with fragile packages and such.
Another thought I had. I wonder if DHL got too big for it's own good? They seemed to have rapidly grown and that often means a poorly led, or unprepared company begins to have quality issues.
Got the box today, only took 25 days.
When I wrote to DHL this is what happen;
My package seems to have been in more citiies than I have, can you help
find it?
TED
Dear Ted,
Thank you for contacting DHL.
I sincerely apologize for the inconvenience caused. Currently I am working on your shipment details and will get back to you on the next business day, 5:00pm.
Please advise if you need further assistance.
Thank you for using DHL.
Shane
DHL Express
Customer Service
Now it went back to Ohio? It's suppose to go to Washington state, this is on the West Coast of the US.
Ted
Dear Ted,
Thank you for your reply.
I sincerely apologize for the inconvenience caused. I request you to get back to us with the breif description of the content of the shipment so that I can assist you further in this regard.
Please advise if you need further assistance.
Thank you for using DHL.
Shane
DHL Express
Customer Service
Both times he never got back to me.
Here's the final tracking from DHL. Final delivery to Fife? I live in Olympia and Fife is north of Tacoma about 35 miles north of here. Chehalis is 30 miles south. So it went from 30 miles south to 30 miles north and then back to me (right in the middle, all on I-5)
Thank you for using DHL.
TED
10/29/2007 4:31 pm Shipment delivered. Fife, WA
8:39 am With delivery courier. Fife, WA
8:32 am Arrived at DHL facility. Fife, WA
10/27/2007 3:16 am Depart Facility Chehalis Regional Hub, WA
10/26/2007 9:55 pm Transit through DHL facility Chehalis Regional Hub, WA
8:35 pm Processed at DHL Location. Chehalis Regional Hub, WA
8:30 pm In transit. Chehalis Regional Hub, WA
10/24/2007 1:34 pm Depart Facility Wilmington - Clinton Field, OH
10:56 am In transit. Wilmington - Clinton Field, OH
10:44 am Processed at DHL Location. Wilmington - Clinton Field, OH
10:14 am Shipment arrived at incorrect facility. Sent to correct destination.
10/23/2007 11:58 pm In transit. Wilmington - Clinton Field, OH
10/22/2007 1:53 am Processed at DHL Location.
1:53 am In transit.
10/21/2007 8:46 pm Processed at DHL Location.
8:46 pm In transit.
10/18/2007 12:04 am Arrived at DHL facility. Salt Lake City Regional Hub, UT
12:04 am In transit. Salt Lake City Regional Hub, UT
10/15/2007 7:34 pm Processed at DHL Location.
7:34 pm In transit.
10/13/2007 3:26 am In transit. Salt Lake City Regional Hub, UT
10/12/2007 4:28 am Depart Facility Aurora Regional Hub, CO
10/11/2007 11:42 pm Transit through DHL facility Aurora Regional Hub, CO
10:16 pm Processed at DHL Location. Aurora Regional Hub, CO
5:50 am Depart Facility Salt Lake City Regional Hub, UT
12:35 am Processed at DHL Location. Salt Lake City Regional Hub, UT
10/10/2007 11:35 pm In transit. Salt Lake City Regional Hub, UT
11:32 pm Arrived at DHL facility. Salt Lake City Regional Hub, UT
10/8/2007 11:53 pm Processed at DHL Location.
11:53 pm In transit.
12:45 pm In transit. New Castle, DE
9:49 am Shipment arrived at incorrect facility. Sent to correct destination. New Castle, DE
6:51 am Arrived at DHL facility. New Castle, DE
10/5/2007 9:19 pm Processed at DHL Location.
9:19 pm In transit.
3:22 am Processed at DHL Location. Erie, PA
3:22 am In transit. Erie, PA
2:51 am Transit through DHL facility Erie, PA
10/4/2007 8:03 pm Depart Facility North Jackson, OH
7:38 pm Processed at DHL Location. North Jackson, OH
6:35 pm Departing origin. North Jackson, OH
6:35 pm Picked Up by DHL.